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Transparency helpline

Alfa and its subsidiaries joined efforts to give more transparency, confidence and security to their relationships with companies and employees.

In order to maintain the transparency environment in our


we have created


“Integrity and Transparency Helpline”. You are encouraged to contact us via email or telephone whenever you want to address any situation you consider is not achieving the transparency and security levels that our organization requires.

Your comments may be submitted anonymously, but we encourage you to leave your contact information in case a follow up is needed. You can be sure that the information you provide will be kept completely confidential.

In order to conduct a full investigation, we need as much specific, factual information as possible


  • WhatsApp (English and Spanish): + 521-812-353-9583
  • Call toll free
    • Argentina 0800-444-5685
    • Canada 1-866-238-2860
    • Costa Rica 2430-9795
    • Dominican Republic 1-888-751-4724
    • Ecuador 1-800-000-543
    • El Salvador 2527-8499
    • Germany 0800-180-8939
    • Guatemala, Honduras and Nicaragua +52-818-748-2991
    • México 01-800-265-2532
    • Peru 0800-54-109
    • USA 1-866-482-1957
    • Other european countries 43-720-880-303