Transparency Helpline

Our goal is to achieve openness, trust and safety in our corporate, business and labor relations.

Alfa and its subsidiaries joined efforts to give more transparency, confidence and security to their relationships with companies and employees.

In order to maintain the transparency environment in our company we have created the, “Integrity and Transparency Helpline”. You are encouraged to contact us via email or telephone whenever you want to address any situation you consider is not achieving the transparency and security levels that our organization requires.

Your comments may be submitted anonymously, but we encourage you to leave your contact information in case a follow up is needed. You can be sure that the information you provide will be kept completely confidential.

In order to conduct a full investigation, we need as much specific, factual information as possible.

 

Send us your comments

Available 24/7 year round.

WhatsApp (English and Spanish):

+521-812-353-9583
+521-812-353-9583
transparency@alfa.com.mx
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Call Toll Free

Argentina

0800-444-5685
0800-444-5685

Canada

1-866-238-2860
1-866-238-2860

Costa Rica

2430-9795
2430-9795

Dominican Republic

1-888-751-4724
1-888-751-4724

Ecuador

1-800-000-543
1-800-000-543

El Salvador

2527-8499
2527-8499

Germany

0800-180-8939
0800-180-8939

Guatemala, Honduras and Nicaragua

+52-818-748-2991
+52-818-748-2991

Mexico

01-800-265-2532
01-800-265-2532

Other European Countries

43-720-880-303
43-720-880-303

Peru

0800-54-109
0800-54-109

USA

1-866-482-1957
1-866-482-1957